Tag: marketing automation

Digital Marketing Trends 2022

Keeping up with digital marketing trends is already a very time consuming process by itself without adding the uncertainty and changes brought as a consequence of Covid-19 pandemic. 2021 was still a year of challenges and adjustments and it’s time to take it all in, review what we learned and prepare for the next chapter. 

Marketing trends continue to move towards offering users personalised experiences through innovative technology that, at the same time, reduces load work for marketing teams. It’s all about optimisation of processes that increase engagement and are cost effective. 

With that in mind here are the top:

Digital Marketing Trends 2022

1. Conversational Marketing

Conversational marketing is AI powered forms of conversation to talk to consumers. Is the use of interfaces such as live chats, chatbots or voice assistants to engage in conversations with customers in a more human manner. 

More and more, consumers are seeking connections and personalised treatment when evaluating shopping options. Brands need to respond to this need and apply strategies that give their customers what they want.

Digital Marketing Trends 2022 Conversational Marketing

Adding a tool that allows engaging interactions it’s a great method to connect with consumers and offer personalised experiences that provide value for both parties:

  • Brands will gain insights about their consumers
  • Users will get response to their questions with super personalised conversations

Another important fact to keep in mind is that users are looking for almost immediate responses from brands when they have doubts about a product or service. Conversational marketing can provide instant connections between customers and brands, facilitating communication that gains their trust. 

Machine learning allows you, through conversational marketing tools, to create interactions tailor made for each user. Including it into your marketing strategy will help you assist them in selecting the right option for them and creating a relationship that ultimately leads to increasing your sales. 

As a trend within the trend, we can talk about WhatsApp Marketing. WhatsApp is the leading messaging platform in the world, followed by Facebook Messenger. For some years now, Facebook has been promoting WhatsApp as a tool for businesses, either through WhatsApp Business (focused on small businesses) or through WhatsApp Business APIYou have a complete guide about WhatsApp Marketing in this link.

2. Gamification

Think about the features that make games so much fun and engaging. Now try and apply them to a website: that’s gamification put simply. Gamification marketing is the practice of including gaming elements in a non-gaming environment with the objective of increasing engagement and it’s a major digital marketing trend for 2022.

Gamification Digital Marketing Trends 2022

Gamification is a very creative way for any type of online business to get their message across and make it more memorable in an environment where it is very difficult to stand out and make an impact. 

Here are some examples on how you can include gamification in your digital marketing strategy:

    • Countdowns: users are challenged to complete certain actions in a limited period of time
    • Achievements: points, badges, or some kind of reward is given to users for reaching an accomplishment. 
    • An actual game: you can create a game on your site for users to play and offer them a reward depending on how far they make it!

There are many advantages from gamification: increases user engagement, CTRs and conversions. You just need to find the best option that suits your business and try it out!

3. Marketing Automation

Marketing automation refers to software that allows you to set up campaigns (emails, SMS or web push notifications) that are “triggered” and sent by a specific action taken by the user. With these types of tools you can schedule messages for a certain date like Black Friday, for example, or define scenarios based on user behaviour that activate a specific message.

Marketing Auotmation Digital Marketing Trends 2022

The great thing about marketing automation is all the time you can save. You only need to set up your campaigns one first time and then everything keeps working automatically. Plus, since the campaigns are usually behaviour-based, they offer users super personalised information that’s relevant to them, thus increasing their engagement with your brand. 

According to TheeDigital 77% of companies that have implemented some sort of marketing automation tool have seen an increase in conversions thanks to lead nurturing automated campaigns. 

Besides, marketing automation is within everyone’s reach. There are tons of tools  that offer a free subscription option out there for companies of all sizes and budgets to benefit from this strategy.

4. Programmatic Advertising

Programmatic advertising is the automation of the media buying process. Normally, marketers would have to manually search for advertising space, create proposals and negotiate terms. With programmatic advertising they can automatically bid for an ad space, getting rid of all the manual, time-consuming process and focus on campaign optimization.

According to Projector, “brands are now assigning up to 50% of their ad budgets to programmatic advertising, and the trend is expected to exceed $100 billion in 2022.” 

One of the reasons programmatic advertising is so effective is that it uses data insights to place and show the most relevant ad, to the right user at the right time. This ultimately results in better CTRs and improves ROI. 

5. Online Reviews

Reviews and customers’ opinions have always been important, but 2022 is the year to focus on expanding the online reviews of your business. Keep in mind that now, more than ever, people are taking time to evaluate their options before making a purchase decision, and what better source of information than previous shoppers telling their experiences?

Good online reviews have the power to attract new customers to your business because they offer other potential customers a level of credibility like no other message that comes directly from you as a brand.

Online Reviews Digital Marketing Trends

Depending on your type of business some review platforms will work better and suit you best. For example, for a retailer or local shop, Google Business will be the main review platform. But if you are a B2B software company, your customers will look you up on sites like Gartner or Capterra.

You can encourage your clients to write reviews of your business by offering some kind of incentive or reward. E-commerce sites like Shein, give points they later exchange for discount coupons to users that give stars, write a review and add photos of the product they purchase.

6. Automated Web Push Notifications

If you are a digital marketer and aren’t aware by now of the definitive disappearance of third-party cookies next year, you have been living under a rock. But, yes, by the end of 2022 we are going to live in a 3rd party cookieless internet, so marketers need to find new, effective ways to do remarketing.

Luckily, web push notifications are here to save the day by offering a unique solution to do retargeting without ads, making them a must-have in your 2022 digital marketing strategy. 

Web push notifications are browser based messages that appear to users after accepting them and becoming subscribers. These messages are 100% customizable and respond to user behaviour and the actions they took when browsing your site. 

Automated Web Push Notifications Digital Marketing Trends

You can define as many scenarios you want and target users through every step of the funnel with engaging information that compels them to come back to your site and complete a transaction. Notifications can include product images, name, price, brand and pretty much any information you want. 

The two main advantages of web push notifications are:

  • They reach users outside your site: even if users leave your website, they still receive a notification while they are browsing any other page, just like they would get an ad on another site if you put cookies on them. 
  • They reach users on desktop and mobile devices: without needing to create an app, web push notifications reach subscribers on all devices. 

Their reach and hyper-personalisation capabilities make web push notifications a very nice solution to tackle a cookieless internet. 

7. Omnichannel Marketing

Omnichannel marketing is the strategy of using several channels such as social media, email, web push notifications and blogs to reach more users with a cohesive message to reach business goals. 

According to ClickZ omnichannel marketing strategies bring excellent results:

  • Engagement rate: 18.96% on omnichannel vs 5.4% on single-channel
  • Purchase frequency: 250% higher on omnichannel vs single-channel
  • Average order value: 13% more per order on omnichannel vs single-channel
  • Customer retention rates: 90% higher for omnichannel vs single-channel

In order to have a well-structured omnichannel marketing strategy, you can use marketing software that provides multi-platform automation services. If you center all of your communications in one place, you can offer a much more consistent image across platforms without overlapping one message with another at the risk of oversaturating users.

Digital Marketing Trends 2022 Omnichannel Marketing

Via automation you can combine message sequences in different channels to reach users through the platform of their preference. For example, you can create a sequence to recover abandoned carts with a first message delivered through email, a second one via web push and a third one via SMS. 

An omnichannel marketing strategy allows you to reach your customers where they are. Design messages that compliment one another and offer value during the entire customer journey and you’ll see amazing results. 

General Tips for you  2022 Digital Marketing Campaigns

Before we send off 2021, there are some marketing practices that will always be a cornerstone to make our strategies the best they can be:

  • Optimize with A/B tests: remember that no matter how much insight you have about your target audience, there’s always room for improvement and A/B testing is your friend. When launching new campaigns, try different versions, analyze the results and optimize accordingly. 
  • Content marketing is always a go: content marketing keeps gaining ground as a basis for any online business. A solid content marketing strategy that answers your target audience’s pain points for every stage of the funnel is key to create brand awareness, generate leads and increase conversions. 
  • Hyper-personalisation is extremely important: paradoxically in a world that has gone global, people are eager for personalised experiences. That’s why (if you are not doing already) you give all of your communication a level of personalisation that makes users feel you are talking directly to them and that you cater to their needs specifically. This means including their names, the exact product they were interested in and any detail that makes the message as personal as possible. 

Final Thoughts on Digital Marketing Trends 2022

It seems digital marketing keeps moving in the direction of offering super personalised experiences via AI and machine learning, whilst alleviating workload for makerteres to focus on optimization. 

The imminent disappearance of third-party cookies will also require new solutions and strategies that allow brands to keep in touch and engage with their customers through time without diminishing their online experience. 

Surely 2022 will bring along lots of surprises, new marketing tech and even revolutionize the social media world like the Clubhouse app did during early 2021. As always we will be here gathering the most important digital marketing trends for you every month.

In the meantime, we wish you a very merry Christmas and a Happy New Year!

New Campaigns Report Overview!

We are excited to share that we have launched a new overview of campaigns analytics on the Frizbit Dashboard so that you can see detailed reports of all your campaigns in one place.

In this view of campaign reporting section, you can see information about the following actions for each push notification, email and SMS campaign depending on the case:

  • Received
  • Clicked
  • CTR (Click through Rate)

You can also filter by specific time periods and the campaign type. You can also download reports as PNG, PDF or CSV by clicking on the button at the right-bottom.

To access this panel, you just have to log into your Frizbit account, go to the left menu and click on Campaigns > Overview.

At Frizbit we are constantly making improvements to the product, to offer you the best possible product and we hope that this new functionality will be very useful for you and that you can see the results of your campaigns whenever you want.

We are at your service for any questions or comments.

We wish you a great November from the entire Frizbit team.

Frizbit Update Campaign Report Frizbit Update Campaign Report Frizbit Update Campaign Report Frizbit Update Campaign Report

How can Marketing Automation Help you Sell More

Marketing Automation is the answer to marketers’ pleas for a method that efficiently allows continuous business growth without additional workload or the need to allocate extra resources. 

All businesses, whether big or small, are constantly trying to increase productivity and improve processes. With the surge of so many new platforms and channels, it is very difficult to reach target audiences at the right time with the right message to cause an impact that leads them to conversion.

Leaving aside these external factors, in many cases the business own growth can become a problem. Let’s say your business has scaled a lot very quickly and you are receiving an overwhelming amount of queries daily but you haven’t optimized your processes. This causes you to neglect a lot of messages and leave hundreds of customers hanging without ever getting a reply. 

What does this say about you and your business?

It doesn’t look good and all of those customers are surely going to go for the business that did reply to them in a timely manner, even if your solution or product is much better than your competitors. 

So, what’s the answer to this issue? How can you ensure your business grows while maintaining excellent customer experience with the same resources and less time? The answer is marketing automation

What is marketing automation?

Marketing automation is the improvement of processes through software that automatically performs certain tasks normally done by people. This can include social media management, email marketing, lead generation, marketing campaigns and more. 

Through marketing automation businesses can respond better to both potential and current customers providing them a better user experience with personalized treatment that leads to a long-term relationship. 

There are different types of Marketing Automation you can apply to your business:

  • Customer relationship management automation software (CRM)

What Is Marketing Automation

This makes reference to CRM platforms that allow businesses to automate and manage all communications between them and their customers. Companies that have a very high number of clients need to work with CRMs as effective tools to manage their data. Otherwise, as the company keeps growing, it will be much and much harder to keep track of all queries and offer personalized and proper support to all clients. 

With CRMs businesses can make sure they don’t miss any message from customers, maintain a communication flow and answer any query on time, regardless of the amount of clients they have. Workflows are also optimized since every team member can access the CRM and get all the information needed from one place without having to ask or wait for another person to help. 

  • Marketing campaigns automation

Marketing Automation

Digital marketing automation platforms allow businesses to automate messages they send to their subscribers. These messages are usually triggered by events defined on site that, once completed, activate a sequence to be delivered in specific time to the users that completed the action. 

This technology tracks user behaviour in order to automatically send personalized messages depending on the actions they took while browsing. It can be applied to email marketing, SMS marketing and web push notifications campaigns. 

Platforms that offer marketing campaign automation, like Frizbit, usually allow you to personalize the message so you don’t feel you are sacrificing automation for quality. With the use of dynamic parameters you can hyper personalize the content to fit each individual.

  • Workflow automation

Social Media Marketing Automation

This might be the most common type of automation we are all familiar with. Workflow automation includes all softwares that allow you to manage other platforms and channels, such as social media. 

Later is a great example of a workflow automation tool. Is a social media marketing management platform that allows you to create, design, schedule, post and analyze your social media content all in one place. 

Benefits of Marketing Automation

When done properly, marketing automation can have a huge positive impact on any business:

  • Increased efficiency: automation of certain tasks can help you and your team dedicate more time to issues and projects that are more deserving of your attention. For example, instead of manually posting on every social media channel you have, you can automate this task and let your team focus more on creativity and content production. 
  • Better user experience: automation platforms usually gather user data that allows you to offer them a more personalized customer experience.The more relevant the message is, the higher the chances of an interaction and conversion. Keep in mind that these days, users are demanding more personalized experiences and will engage more with brands that offer them what they are looking for.
  • More qualified leads: marketing automation helps marketers reduce the guesswork when it comes to approaching prospects. If a business uses an automation platform to send messages to leads, and to promote said content on other platforms, sales and marketing teams can work hand in hand to analyze results and optimize the automated sequences of messages to connect with the right prospects at the right time.
  • Higher conversion rates: a personalized experience and better quality leads translates into higher conversions rates. Automation allows you to reach users that are more likely to engage with your business with messages that resonate better with them, increasing the chances of interaction. 

According to Adestra’s Marketer vs. Machine report, “Marketers say the biggest benefits of automation are saving time (74%), increased customer engagement (68%), more timely communications (58%), and increased opportunities, including up-selling (58%).”

Marketing Automation is a Win for Everyone

The thing about marketing automation is that everyone wins: you, your team and your customers. You will save time and money, improve the inner workings of your business, your team will have more time to dedicate to more important projects and tasks and your customers will be receiving a much more personalized experience, and that’s exactly what they are looking for. 

You just have to do your homework and decide in which areas of your business you want to start implementing which type of automation. Remember that, even if it sounds like a big and fancy word, automation doesn’t have to be expensive or mean a huge investment for your business.

Marketing automation is available and accessible for companies of all sizes. It’s even safe to say that small and new businesses can benefit even more from it, since automation is equal to doing more with less. 

If you are interested in learning more about what marketing automation can do for your business, check out Frizbit’s Success Stories section and see the results of our clients since implementing our marketing automation platforms. 

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SMS Marketing: 7 Tips for a Winning Strategy

SMS marketing is only as effective as the strategy behind it. According to a survey by Statista, “in February 2021, nearly half of the respondents stated that on average they spent five to six hours on their phone on a daily basis”. Taking this into consideration, not having a SMS marketing strategy is a huge missed opportunity for your business. 

What is SMS Marketing?

SMS refers to Short Message Service. SMS marketing is a strategy focused on sending users messages regarding special offers, sales, reminders or updates through text messages to their mobile phones. People need to give businesses their consent to receive promotional SMS. 

There are different types of messages used in marketing that are all covered by the term SMS, but have different characteristics:

  • SMS – Short Message Service: messages that are text only. 
  • MMS – Multimedia Messaging Service: they’re messages that focus on sending multimedia files such as images, videos, GIFs or phone contacts. 
  • RCS – Rich Communication Service: rich media messaging is the evolution of SMS. They allow to send text messages that include multimedia content and links. 

Are SMS marketing campaigns intrusive?

Popular belief dictates that SMS are intrusive. However, it’s important to note that said misconception can be caused because of the abuse in sending bulk/mass SMS

These types of campaigns lack segmentation and personalisation, so they can be perceived as annoying from the users’ end. If you implement a well-though automated SMS marketing campaign, the results will shock you. It’s an amazing channel with the highest ROAS, surpassing 100x (10000%).

“Frizbit SMS marketing campaigns have generated clients a ROAS of over 100x. 

Every SMS marketing strategy should be planned carefully and thoughtfully. Is not to be taken lightly as it presents a direct communication channel to connect on a more personal level with customers. In a study conducted by GSMA, 61% of people said that they would engage more with businesses if they offered a more personalised service. 

Here are some interesting insights on the effectiveness of SMS marketing: 

  • 59% of users want their communications built into the phone – not as a separate app, that they need to download (GSMA)
  • 77% of consumers are likely to have a positive perception of a company that offers SMS. (eRetailers)
  • 83% of millennials open SMS messages within 90 seconds of receiving them. (OpenMarket)
  • 75% of millennials prefer SMS communications for deliveries, promotions, and surveys. (OpenMarket)
  • SMS messages have a 98% open rate compared to 20% of emails. (SMS Comparison). 
  • SMS messages have an average click-through rate of 36%, while email click-through-rates are a dismal 3.4%. (DSIM)
  • 90% of SMS messages are read within 3 minutes of being received. (SMS Global)
  • Using short, branded links in your mobile marketing campaigns can help improve conversions by up to 34%. (Rebrandly)
  • 77% of consumers said they opted-in to a brand’s text messages to receive coupons or deals. (Exact Target)
  • 97% of companies found they communicated with consumers more efficiently after launching texting initiatives. (GSMA)

SMS COMPARED VS. OTHER CHANNELS

CTRs by channel from automated behavioural retargeting campaigns

SMS Marketing Average SMS CTR

 

Conversion rate by channel

SMS Marketing Average SMS Conversion Rate

*Data multiplied from website’s average conversion rate percentage

If you’re already on board with the idea of including SMS marketing in your strategy, keep on reading for:

SMS Marketing: 7 Tips for a Winning Strategy

1. SMS Marketing Tip #1: Create an opt-in strategy

SMS Marketing

The first thing you need to think about when deciding to implement a SMS marketing strategy is how are you going to get SMS subscribers, people to opt-in and share their phone number with you. You have to design a strategy that allows you to collect subscribers to add to your lists. Here are a few ideas on how to approach it:

  • Website pop-up: is one of the most common methods used to capture subscribers. You can add it to your homepage and include an engaging offer such a special discount in return. 
  • During checkout: it’s normal to ask a lot of personal information through the checkout process, including phone number. Make sure you include a message that requests the users’ permission to send information and updates and be explicit about using their phone number for promotional purposes. 
  • Email: if you already have an email subscriber list, you can use it to your advantage and send a campaign to direct them to a landing page asking them to leave their phone numbers. 

2. SMS Marketing Tip #2: Exclusive Content

SMS Marketing

A marketers life is a very hectic one. It’s understandable that we might not have the time to design a different message for each one of the channels we use to communicate with our audience. However, when it comes to SMS marketing success, exclusivity of the message is of utmost importance. 

Send exclusive offers and deals to your subscribers. Include a text that indicates the offer you are sending is for VIP SMS customers only! This type of message will make them feel special, helping you create a tighter bond with your audience, which ultimately decreases opt-outs, increasing CTRs and conversions.  By using a provider such as Frizbit, you can do this by using dynamic parameters and adding users’ names. 

Take the time to strategise specifically for SMS marketing. Design sales, promos and offers that are exclusive to this channel and make users know that. When you ask them to opt-in: make it clear that they will receive special and unique benefits from subscribing to your SMS marketing channel. 

3. SMS Marketing Tip #3: Segment your Audience

SMS Marketing

You might have thousands of subscribers to your SMS channel, but each of them is an individual with unique tastes and preferences. That’s why it’s so important that you segment your audience for every campaign you send. 

Your segmentation can be as general or as specific as you want it to be. You can segment from language, location, purchasing history, gender and much more. Taking your time to do this will highly increase the effectiveness of your SMS marketing campaign. 

Let’s say you’re an online sports store. There’s a big, important game coming up between two rival soccer teams and you want to send a special sale on their t-shirts. If you don’t segment your audience only to people who have shown interest in soccer, there’s a really big chance your CTRs are going to be really bad and you might end up with a lot of opt-outs from people who will find the SMS irrelevant and annoying. 

This goes for all bulk SMS campaigns you send. You have to take your time and segment your audience to deliver the right message to the right person. 

4. SMS Marketing Tip #4: Send a Sequence of Messages

SMS Marketing

With Frizbit, you can do  SMS marketing by automating messages to reach subscribers every step of the marketing funnel. You can set up triggered SMS that are sent a period of time after a subscriber completes an action on the website:

  • Product viewed
  • Product added to cart
  • Post-purchase reminders

Design, automate and schedule a message for each event targeting users by behaviour. Event-based SMS are great to maintain a communication flow and seek an immediate response. 90% of the messages are read within the first 3 minutes after receiving it. By designing a sequence of SMS you keep your brand on the user’s top of mind with ongoing communication. 

In addition to that, by configuring a flow, you’ll have a long-term marketing strategy without extra work. The setup of the sequences only needs to be done one first time so you don’t have to invest more efforts every time you want to send out a campaign. 

5. SMS Marketing Tip #5: Include an Image

SMS Marketing

Is no secret that including images in your communications have a direct impact on click-through rates. In a study conducted by Simple Texting, they discovered that messages with an image had a 52% higher CTR than the ones that didn’t.

SMS Marketing

People are very visual and respond well to images. That’s why it’s always advisable to include a photo as long as is pertinent for the message and your industry. If you’re in real estate, include a photo of the listing the subscriber shows interest in, if you own a restaurant include mouth-watering photos of the plates you offer, or maybe you have an e-commerce so you can add images of the articles the person liked!

Remember that the objective is to make the communication as personalised as possible. Including a photo will make the message more relatable, as when users open it the first thing they’ll see is something they liked. 

6. SMS Marketing Tip #6: Include an appealing CTA

SMS Marketing

If you know anything about digital marketing, you might be tired from hearing about the “include a great CTA” tip. But the importance of the call to action justifies the repetition. The CTA is the element that closes the deal: this is when you tell people what to do. 

The copy of the call to action lets people know what to expect if they decide to click on that button. If you want recipients to finish a purchase, see what’s new, discover new products or to not miss out a sale,  tell them here. 

Put yourself in their shoes. For example, what would your reaction be if you get a SMS from a travel website with a wonderful photo of the Eiffel Tower and a copy that says “Paris in the Spring is beautiful” but nothing else. It doesn’t specify what you expected action should be, it doesn’t include a CTA saying something like “book a flight with 15% off before spring is over”. Don’t leave people hanging and include a CTA that lets them know what their next move should be. 

7. SMS Marketing Tip #7: A/B Testing

SMS Marketing

Either you’re a new or an experienced SMS marketer, A/B testing needs to be part of your strategy. You might have a lot of knowledge about your audience and have developed a strong instinct on what they respond to the best. However, these types of analysis will help you sharpen the strategy and make it the best it can be. 

Changing the CTA, the image or the copy can have a major impact on the results of your SMS marketing campaign. It’s important to try different versions of the same message, track their performance and adjust it in order to get better and better results each time. 

A/B testing your SMS campaigns will give you amazing insights on your audience likes and dislikes. You can then take that knowledge and apply it to your overall strategy to optimise and enrich user experience.

8. SMS Marketing Tip #8: Select the right provider

SMS Marketing

None of the amazing ideas you have for your SMS marketing strategy is going to be effective if you choose the wrong provider. You have to do your homework and research the features available from each option you consider.

Is extremely important that you choose a SMS marketing provider that offers automated and personalised SMS, rather than only bulk ones. The key of success with SMS marketing campaigns is automation and that’s exactly what Frizbit offers. 

In addition to complete automation and sending of campaigns triggered by users’ behaviour on the site, Frizbit also offers dynamic parameters for hyper personalisation. The SMS include:

  • Sender ID
  • User name
  • Product name
  • URL
  • Call to action

Bonus tip!

To increase effectiveness of your SMS marketing campaign, we strongly recommend you to integrate it in a multi-channel marketing strategy. With Frizbit you can implement an orchestrated campaign that includes web push notifications, email marketing and SMS to offer users an enhanced experience and increase retention. 

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