Tag: marketing trends

Digital Marketing News, Insights and Updates from July 2021

Happy summer, everyone! July is finally here and (and least us) couldn’t be happier. Summertime is usually a slow work season, but that hasn’t stopped the digital marketing world and there is a lot to cover this month. 

We have summed up the most important:

Digital Marketing News, Insights and Updates from July 2021

1. Search Marketing Updates

  • Google Launches Free Deals Listings in Search Results

As we always do, let’s begin with some updates from Google. This month Google is rolling out a new feature that gives online retailers in the US more ways to reach customers who are seeking discounts and special offers.

Digital Marketing News July 2021 free-deals-listings-2

 

Google reported a 50% increase in searches for “discount codes” since the previous year. This means that customers are looking even more for ways to save money and shop at discounted prices. 

In response, Google is launching new features that allow e-commerce sites a new way to list deals in search results: 

  • Competitive prices are highlighted in the shopping tab of search results
  • Google Search will showcase the most important offers for sales such as Black Friday and Cyber Monday (in October)
  • Google will showcase offers based on information regarding the discount, product popularity, site’s popularity and other factors. 
  • An upcoming update will make it possible for deals to show on the main results page whether retailers pay or not for advertising. 
  • Retailers are now able to customize their offers and indicate specifics, suchs as if a deal is only available for certain customers. 
  • Sellers reports are updated with “Historical Best Seller Data” and “Relative Product Demand”
  • Google Share 5 Insights Into Appearing in Google News

As you know, Google is always on top of users and site owner’s need to help them have the best online experience possible. So, this time Google is answering the most common questions and doubts about how news are shown in News and Search, giving valuable insights to help site owners have a better understanding on the subject. 

The 5 most common questions are: 

a) Where does news appear on Google

Google says that news content can appear on Google News, Google Search, Google Assistant, YouTube and Discover. Google News includes two ways information can be displayed: the “For You” feed that contains specific stories based on user interests, and “Headlines” which show stories for all users from a particular region.

Digital Marketing News July 2021

There is also Google Search that includes the “Top Stories” carousel highlighting relevant news on timely topics, and the “News” tab that narrows the results to focus on specific queries. 

b) How do I know if my site is eligible to appear in Google News?

Google states that all sites are automatically eligible for Google news in Search without any application requirement. They emphasize that the important thing is for sites to produce relevant content with high levels of expertise, authority and trustworthiness, with a history of producing original news and that complies with Google’s News Policies. 

c) How can I check if my site is appearing?

The best way to know if your site is appearing, is to look at the performance reports on Search Console by filtering for Google News and Google Search. These insights will indicate if your site is getting traffic from boths sources. 

d) Can I do something to improve my visibility?

The ranking of sites is automatically determined by different factors such as relevance of the content, freshness, location and language. Publishers can access the Publisher Center to define certain aspects about their site that can help Google to Index it. 

However, eligibility is always determined by an automated process, which means that being approved and submitting content does not directly mean that it will appear in Search Results, Google News or News surfaces. 

e) If I follow everything Google says, why am I still not appearing?

According to Google one of the keys is to constantly produce relevant, original content that can be automatically detected by their systems and become more eligible if the site has risen to meet their criteria. 

  • Google Launches Free Tools for Travel Marketers

We have mentioned in previous articles that global searches related to travel information, like “where to travel”, “can I travel” and “covid travel restrictions” are at a peak for some time now. 

Travel Insights with Google is being launched in the US as an effort to answer the travel industry needs and help businesses with free tools they can use to improve their marketing efforts and overall service. It includes:

  • Destination Insights: provides information regarding the top demands per destination. It allows travel marketers to view demand data related to specific countries on specific dates.
  • Hotel Insights: analyzes search trends that identifies where users are coming from and allows marketers to create stronger digital presences segmented to fit said information. 
  • Focusing Facts: this information is nested within the Destination Insights and displays data related to queries suchs as “fastest growing destinations globally” gathering previous 84 days of data. 
  • Demand Sizing: also a part of Destination Insights. It allows filters to compare interests amongst various countries. 

2. Marketing Tech News

  • Vimeo partners with TikTok

The video software company has joined as a TikTok Marketing Partner. The social media platform users can now access Vimeo’s suite of video creation tools and still benefit from its broad user base. 

Both companies ran tests previous to the release of the partnership and saw that participants were able to highly increase the number of videos they create and reach a 50% higher click through rate of their campaigns. 

The main objective of this partnership is to help small and medium businesses create more content with better tools. Melissa Yang, head of ecosystem partnerships at TikTok said:

 “As small businesses recover and rebuild after a challenging year, TikTok is working on ways to make it easier to reach their community and grow their business. Our partnership with Vimeo provides small businesses with simple, effective video tools that rival what the biggest brands in the world have access to — and they drive real results.”

Vimeo and TikTok also invited some small businesses to try out a new AI-driven video production tool called Vimeo Create. A tool designed to advertise on TikTok and help brands produce creative content that adjusts to the platform without needing to rely on a production studio. 

Brands have reported great results and say they plan to keep running additional campaigns on TikTok. 

  • Hubspot Reports an Increase on Marketing Automation  Techniques

Marketing automation keeps gaining ground as chatbot usage has more than doubled in the UK as a valid option to engage with customers since 2020. Hubspot has reported so on their Not Another State of Marketing Report 2021

One of the main reasons marketers are betting more and more for automated solutions, are the market shifts provoqued by the Covid-19 pandemic and the need to offer customers the most tailored virtual experience possible. 

“The different types of automation, across various industries, can provide marketers with a range of skills to improve their return figures and therefore a number of AI tools must be used, as opposed to one.” – Scott Brinker. VP of platform at HubSpot

The same way, live video is also becoming more popular with an increase of 40% marketing tactics using it in 2021, compared to 17% last year. Pandemic and consequential lockdowns have forced a shift on content production to be designed for virtual audiences, along with an increase on the time consumers are spending watching videos.

These changes are forcing marketers to adapt and shift the way they create content and how they engage and communicate with their audiences. Implementing automation strategies provide solutions to adjust marketing techniques to the times we are facing and to what customers are expecting from brands. 

  • Google partners with GoDaddy

Google has announced a new partnership with GoDaddy with the purpose of helping e-commerce sites gain more online visibility. Google wants to help businesses get discovered easier and to connect better with shoppers by making e-commerce more open online.

Digital Marketing News July 2021

With the new partnership, GoDaddy online stores are able to integrate their product inventory across Google with no additional costs. GoDaddy sites can now be discovered through Search, Shopping, Image Search and YouTube. 

Merchants can upload products directly to Google, create listings and ads all within the GoDaddy’s Online Store. By partnering with e-commerce platforms, Google aims to help more businesses to engage with shoppers that want to discover new products and brands online. 

3. Social Media Updates

  • TikTok Launches 8 new Features for Livestreams

Digital Marketing News July 2021

TikTok users who livestream have doubled during the past year. Taking note of this, the platform is rolling out eight new features to improve live streaming experience for both broadcasters and viewers:

  • Schedule: users can now schedule, manage and promote livestreams in advance. 
  • Picture-in-picture: this new feature allows users to pinn the livestream to a corner of their screen while they freely navigate. 
  • Go live with a friend: a new feature called “Live Together” allows two users to broadcast live on the same stream. 
  • Live Q&A: this feature allows creators to engage with their audience by answering questions live in real time.

Digital Marketing News July 2021

 

  • Top streams: TikTok wants to make it easier for users to find and tune into live streams from the “For You” and “Following” pages. Live sessions will also be discoverable through Chat, Gaming, Talents, Fashion and Daily Life. 
  • Moderators: before livestream, users can assign a person to help them moderate the session by going to Settings on the right side of the stream launch screen. Features like muting viewers and removing disrespectful comments will be added in the upcoming weeks.

Digital Marketing News July 2021

 

  • Keyword filters: streamers can now mute words they choose during live streams by going to settings. They can also turn off or add limits to the comments. 
  • Harmful comments alert: before posting a comment that TikTok detects as disrespectful, users will be prompted to reconsider their language and how they will be received by the streamer. 
  • Pinterest adds Feature for Users to Make Money With Affiliate Links

Pinterest wants to help content creators to earn money through the platform by making it possible to get commissions with affiliate links. When a user tags a product on a pin idea and another user clicks on the link, the one who posted it will receive a commission. 

The platform has reported that “users are 89% more likely to exhibit shopping intent on products tagged in idea pins than on standalone product pins.” The same way that engagement with idea pins is much higher than standard pins. 

By simply tagging products on their idea pins, Pinterest creators can control the shoppability of their content. This feature will be available to business accounts in the United States and will continue rolling out to other countries in the next few months. 

  • Twitter Tests Voting on Tweets

Twitter is constantly adding or trying out new features, and this time they are experimenting with an option that allows users to “down vote” or “up vote” a reply within a Twitter conversation.

Digital Marketing News July 2021

The same as other social media platforms offer multiple icons for users to express how they feel about a post or a comment, Twitter has announced they want to try out a voting feature only available for Tweets replies. 

Twitter says that, for the meantime, this is only a feature destined for research, that doesn’t qualify as a dislike button and only the owner of the down vote will be able to see it. Twitter also clarified that this experiment, as they call it, has the intent to inform the platform about the relevancy of the conversations.

This feature will only be available for iOs. 

If you liked this summary of the most important Digital Marketing News, Insights and Updates from July 2021, we got more for you to read!

How can Marketing Automation Help you Sell More

Marketing Automation is the answer to marketers’ pleas for a method that efficiently allows continuous business growth without additional workload or the need to allocate extra resources. 

All businesses, whether big or small, are constantly trying to increase productivity and improve processes. With the surge of so many new platforms and channels, it is very difficult to reach target audiences at the right time with the right message to cause an impact that leads them to conversion.

Leaving aside these external factors, in many cases the business own growth can become a problem. Let’s say your business has scaled a lot very quickly and you are receiving an overwhelming amount of queries daily but you haven’t optimized your processes. This causes you to neglect a lot of messages and leave hundreds of customers hanging without ever getting a reply. 

What does this say about you and your business?

It doesn’t look good and all of those customers are surely going to go for the business that did reply to them in a timely manner, even if your solution or product is much better than your competitors. 

So, what’s the answer to this issue? How can you ensure your business grows while maintaining excellent customer experience with the same resources and less time? The answer is marketing automation

What is marketing automation?

Marketing automation is the improvement of processes through software that automatically performs certain tasks normally done by people. This can include social media management, email marketing, lead generation, marketing campaigns and more. 

Through marketing automation businesses can respond better to both potential and current customers providing them a better user experience with personalized treatment that leads to a long-term relationship. 

There are different types of Marketing Automation you can apply to your business:

  • Customer relationship management automation software (CRM)

What Is Marketing Automation

This makes reference to CRM platforms that allow businesses to automate and manage all communications between them and their customers. Companies that have a very high number of clients need to work with CRMs as effective tools to manage their data. Otherwise, as the company keeps growing, it will be much and much harder to keep track of all queries and offer personalized and proper support to all clients. 

With CRMs businesses can make sure they don’t miss any message from customers, maintain a communication flow and answer any query on time, regardless of the amount of clients they have. Workflows are also optimized since every team member can access the CRM and get all the information needed from one place without having to ask or wait for another person to help. 

  • Marketing campaigns automation

Marketing Automation

Digital marketing automation platforms allow businesses to automate messages they send to their subscribers. These messages are usually triggered by events defined on site that, once completed, activate a sequence to be delivered in specific time to the users that completed the action. 

This technology tracks user behaviour in order to automatically send personalized messages depending on the actions they took while browsing. It can be applied to email marketing, SMS marketing and web push notifications campaigns. 

Platforms that offer marketing campaign automation, like Frizbit, usually allow you to personalize the message so you don’t feel you are sacrificing automation for quality. With the use of dynamic parameters you can hyper personalize the content to fit each individual.

  • Workflow automation

Social Media Marketing Automation

This might be the most common type of automation we are all familiar with. Workflow automation includes all softwares that allow you to manage other platforms and channels, such as social media. 

Later is a great example of a workflow automation tool. Is a social media marketing management platform that allows you to create, design, schedule, post and analyze your social media content all in one place. 

Benefits of Marketing Automation

When done properly, marketing automation can have a huge positive impact on any business:

  • Increased efficiency: automation of certain tasks can help you and your team dedicate more time to issues and projects that are more deserving of your attention. For example, instead of manually posting on every social media channel you have, you can automate this task and let your team focus more on creativity and content production. 
  • Better user experience: automation platforms usually gather user data that allows you to offer them a more personalized customer experience.The more relevant the message is, the higher the chances of an interaction and conversion. Keep in mind that these days, users are demanding more personalized experiences and will engage more with brands that offer them what they are looking for.
  • More qualified leads: marketing automation helps marketers reduce the guesswork when it comes to approaching prospects. If a business uses an automation platform to send messages to leads, and to promote said content on other platforms, sales and marketing teams can work hand in hand to analyze results and optimize the automated sequences of messages to connect with the right prospects at the right time.
  • Higher conversion rates: a personalized experience and better quality leads translates into higher conversions rates. Automation allows you to reach users that are more likely to engage with your business with messages that resonate better with them, increasing the chances of interaction. 

According to Adestra’s Marketer vs. Machine report, “Marketers say the biggest benefits of automation are saving time (74%), increased customer engagement (68%), more timely communications (58%), and increased opportunities, including up-selling (58%).”

Marketing Automation is a Win for Everyone

The thing about marketing automation is that everyone wins: you, your team and your customers. You will save time and money, improve the inner workings of your business, your team will have more time to dedicate to more important projects and tasks and your customers will be receiving a much more personalized experience, and that’s exactly what they are looking for. 

You just have to do your homework and decide in which areas of your business you want to start implementing which type of automation. Remember that, even if it sounds like a big and fancy word, automation doesn’t have to be expensive or mean a huge investment for your business.

Marketing automation is available and accessible for companies of all sizes. It’s even safe to say that small and new businesses can benefit even more from it, since automation is equal to doing more with less. 

If you are interested in learning more about what marketing automation can do for your business, check out Frizbit’s Success Stories section and see the results of our clients since implementing our marketing automation platforms. 

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Hyper-Personalization: What is it and How it Differs from Personalization

Hyper-personalization has the power to take any business to the next level. It might sound a bit clichè to say that we are currently living in a world with excess information and constant stimulation, but it is the truth. How many notifications, emails, messages and ads have you seen today? Think about it. 

How many of those do you remember the best? Probably the ones you felt were personally addressed to you. The ones that showed you or mentioned something you have been thinking and searching for. 

Customised experiences win the battle when it comes to catching people’s attention in highly competitive environments, like the Internet. That’s why businesses started using personalization techniques to increase the chances of their messages standing out with the hopes of making themselves relevant and memorable. 

However, times keep changing and it turns out that plain personalisation is not enough anymore. Adding the customer’s name on the subject line of an email campaign has always been a nice practice but it doesn’t cut it anymore. The time for hyper-personalization is here

What is the difference between Hyper-personalization and Personalization?

Web Push Notification Personalisation

Personalised Web Push Notification

Hyper-personalized Web Push Notification

Hyper-personalized web push notification

 

Personalization uses basic customer provided data such as user name, gender or location to tailor messages that speak directly to a user as an individual. Hyper-personalization goes much further and includes user’s browsing behavioural information to address specific needs and desires to deliver highly relevant messages. 

This practice can be applied to almost every digital marketing channel:

  • Emails: all types of emails can be highly customised  with very specific user information inviting them to come back to the site and complete an action based on their individual behaviour.

Hyper-personalized Email

  • SMS: the same goes for SMS marketing, with the added value of the immediacy of the channel.

Hyper-personalized SMS

  • Web push notifications: web push notifications by Frizbit can retarget users through every step of the funnel with hyper-personalized messages that make the content extremely relevant. 

 

What is Hyper-personalization

  • Websites: hyper-personalization can even be used on websites. For example, imagine you go on an e-commerce clothing site and search for women’s accessories. Through hyper-personalization, the next time you go to that same site, you will get women’s accessories shown to you by default over the rest of the items. One of the most perfect examples out there is Amazon, the most customer centered shopping site.

Website Hyper Personalization

 

  • Retargeting ads: thanks to this practice, when you visit a site you will then get ads that specifically show you the product you expressed interest in. 
  • Apps: this might be the most relatable example of hyper-personalization. Apps like Netflix or Spotify user AI to learn from your behaviour and suggest similar choices that you might also like. 

 

App Hyper-personalization

What is personalization?

Traditional personalization in digital marketing makes reference to the use of customers’ personal information to increase the relevance of promotional communications suchs as ads or emails. 

The most common data used for personalization are the customer’s name, purchasing history or general demographic details. This is the typical information you see on commercial emails that greet you by your name and recommend products based on your last purchase, for example. 

The objective of personalization is to create tailor made messages that increase the relevance of the content in order to connect with users on a deeper level.

All these years later experience has proven how important it is to offer users a personalized experience in order to engage and truly connect. That’s why, as everything, personalization has evolved throughout the years and now we begin talking about hyper-personalization.

What is Hyper-Personalization?

What is Hyper-Personalization

Hyper-personalization is the customisation of digital content based on individual behaviour. It is personalization taken to the next level by going further than collecting data provided by users, such as name and email address. Hyper-personalization may even use artificial intelligence to gather information about what consumers want and need to offer highly relevant content. 

In an interview back in 2000, Jess Bezos said: “Personalization is when you go into a bar and sit down, and the bartender puts a whiskey in front of you without having to ask what you want”

Data used for hyper-personalization goes from time of day, location, page views and specific details about products browsed, such as name, price, category and brand. By using this technology it is even possible to craft messages that adjust to the stage of the marketing funnel the user currently is. 

Beyond offering a better user experience, the objective of hyper-personalization is to enhance the relevance of the content to increase interaction and, ultimately, conversions. By gathering real-time behavioral data, brands can design custom-made marketing campaigns for each individual. 

How to achieve Hyper-Personalization

If you still haven’t entered the world of hyper-personalization, it’s time to take the step. We will share some insights on how to achieve it and start creating extremely customised digital marketing campaigns to connect, engage and efficiently convert.

  • Data is everything: it is not enough to say that data is the center of everything when it comes to crafting hyper-personalized content. The information you gather from users is what is going to determine the quality of your campaigns. Basically, the more detailed data you collect, the more you can hyper-personalise the messages you send your users. 
  • Use automation: collecting, organizing, interpreting and using behavioral data for each individual manually is just not possible. What you need to do is use an automation platform that automatically gathers data. Platforms like Frizbit collect all behavioural data points available so you only have to set up your multi channel marketing campaigns once. Combining this and the use of dynamic parameters you will be able to send hyper-personalized messages that deliver highly relevant content.  
  • Multi-channel communication: by combining different channels with hyper-personalization, you will take your marketing strategy to a whole new level. Use a mix of web push notifications, emails and SMS to connect with customers with the most useful information through the channel of their choice. 

Benefits of Hyper-Personalization

By now you should be sold on the benefits of hyper-personalization and understand why it is so important for digital marketing strategies nowadays. However, we do have some key points we want to highlight:

  • Highly improve customer experience

People online are saturated with information. Social media ads, display ads, videos, posts, emails and hundreds of other messages every day. Users are eager for personalized treatment and content that speaks directly to them. By using hyper-personalization to design the messages you send, you’re giving them what they want. It’s a win-win situation in which, both you and your customers, benefit: they feel catered and are more likely to engage with your brand, leading to the ultimate goal of conversion.

  • Communicate at the right time

Hyper-personalization allows you to get useful insights about the times users are most active and most likely to engage with your content. Frizbit allows you to schedule campaigns to a specific time and day, configure recurring campaigns that are delivered periodically and triggered messages with custom timings, so that you can reach users at the time they are most likely to be online. 

  • Reduce the gap between you and your customers creating long-term relationships

When you make the effort of catering to individual specific wants and needs, it shows. Your customers will notice it and start feeling more interested and inclined to engage with your content even in the long-term. Remember that more and more each day, people are expecting and demanding customised content and tailored experiences. 

Hyper-Personalization is not the future, is the present

Any digital business should understand by now how extremely important it is to offer customers a highly personalized experience in order to tilt the balance to their favor and reach their business goals. 

Whether talking about email marketing, web push notifications, sms or retargeting ads, hyper-personalization is the single factor that can make a real difference in the performance of your digital marketing campaigns. 

“A total of 86% of marketing professionals consider the effectiveness of an AI-powered hyper-personalization strategy to be changing for the better.” Source

So, if you haven’t tried it yet, what are you waiting for? Get in touch with Frizbit and see the results for yourself. 

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